Frequently Asked Questions
Frequently Asked Questions
- Are Petals products real or artificial?
- Are your flowers really silk?
- How are your arrangements and plants packaged?
- How are your arrangements and plants shipped?
- What is the clear substance in the bottom of the vases?
- Do I need to order a container for my plant or tree?
- How do I clean and maintain my Petals arrangements and plants?
- Can I send Petals products as gifts?
- Do you offer “Express Delivery”?
All of our lifelike floral products featured on Petals.com are artificial.
Although artificial flowers and plants are commonly referred to as “silk”, the materials used to design our lifelike silk flower arrangements and artificial plants vary by style and cover a wide range of materials such as various fabrics, synthetic and poly-resin materials.
We pride ourselves on ensuring that your product will arrive in perfect condition ready for immediate enjoyment. We expertly package every item using our proprietary packaging methods to not only prevent damage but also so that you just open the box and place the item in the intended location.
The majority of our items are shipped via premium shipping carriers such as FED EX and UPS. In the event you are ordering one of our larger oversize trees your order may require delivery to your home or office via a freight carrier. When ordering one of these oversize items, please be sure to let us know if your delivery address and neighboring streets cannot accommodate a larger truck. In most cases we can arrange to have the freight carrier call you a day or so in advance to schedule the delivery.
Many of our silk floral designs are created using our special "crystal clear acrylic water" which creates the illusion of fresh cut stems in water.
Unless otherwise indicated, all Petals floor plants and trees arrive potted in a non-decorative liner. Constructed of paper-mache, this liner is suitable for placement inside your own container. When you purchase a decorative container from Petals.com along with your silk plant or artificial tree, unless specifically stated otherwise, your item will arrive securely potted in the in the container of your choice and will be topped with our lush green moss.
Petals plants require very little maintenance. Feather dust periodically as part of normal home or office cleaning and apply Silkflower & Plant Cleaner to floral arrangements on a quarterly basis. We recommend that you retain the original shipping carton to store seasonal arrangements.
Why send a gift that only lasts for only a few days when you can send a constant reminder of your love, appreciation and friendship? Let our friendly and knowledgeable staff help you select the perfect item! When sent as a gift, all Petals silk floral designs and plants arrive with a beautiful gift card with your personalized message.
Yes, Express Delivery options (order must be placed by 12 noon ET) are available on all items found in our Express Delivery category. We offer expedited ground, 2-3 business day and Next business day service. If you are in hurry to receive your order containing non-express gift items, we suggest calling our customer service department and we will make every effort to try to expedite your order.